We believe that providing excellent customer service is key to winning our customers' hearts. Our goal is to make a product that makes our customers happy and satisfied. Our products are made by hand and to order with the highest level of quality thick leather and solid brass bells. You will not receive an item with thin leather nor tin bells with poor sound quality. Each product should last you a lifetime. That's why every product we produce comes with a two-year warranty against manufacturer defects. We work hard to ensure that they are of the highest quality. If for any reason you are unhappy with your product, please contact us and we'll do our best to make things right. Thank you for considering Happy Trails for your next purchase..